In the last 2 years, we are seeing rapid development of conversational AI technology. Current chatbots can speak coherently and meaningfully, almost matching human performance. Are we close to cracking Turing Test? What are the other challenges we face today? In this talk, I will review the state-of-the-art dialog systems, and their underlying deep learning architecture. I will review two types of dialog systems: Open-domain chatbots that can make conversation on any subject, and task-oriented chatbots that serve the user for specific needs (such as ordering food or booking a ticket). I will discuss the success and challenges in both domains. Finally, I will share our work at LivePerson for providing conversational AI solutions to more than 18,000 enterprise customers.
Speaker: JunLing Hu, Director of Applied AI
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