What We Get Wrong About Empathy

Even when we try to put ourselves in someone else’s shoes, we’re often missing the deeper frameworks that shape how they think and act.

In this lecture, Konner Brewer, Stanford Lecturer and Product Manager for Applied AI at Google, explores why understanding others is more complex than it seems. Through case studies and classic experiments, she reveals a key insight: people can’t always explain why they do what they do.

Instead, we rely on stories - our own and others’ - to make sense of behavior. This talk challenges conventional ideas of empathy, because in a globalized world, if we want to truly connect with others, it’s not enough to feel what we would feel in their position, we have to learn how to see the world as they do.